No problem! We're here to help clarify any charge on your account that's caught your attention.
Got a Billing Question? We're Here to Help!
We aim to make every pet lover’s experience with Support Pets the best it can be, but if we came up short, we sincerely apologize. We would love to hear why and fix it, FAST.
If you’re willing to let us know how we went wrong, please provide the information below. We’ll send your message directly to a Manager who is empowered to do whatever it takes to make it right.
If you’re willing to let us know how we went wrong, please provide the information below. We’ll send your message directly to a Manager who is empowered to do whatever it takes to make it right.
Lastly, if finding a solution together isn't possible, we are SO sorry! Please click here to request a refund.
We apologize for any inconvenience caused by the decline.
Payment declines can occur for various reasons, such as insufficient funds, an expired card, or a temporary technical glitch.
To ensure a smooth shopping experience, we recommend double-checking the card details entered, ensuring sufficient funds are available, and verifying that the card has not expired.
If you have already taken these steps and the issue persists, we kindly suggest contacting your bank or financial institution for further assistance. They will be able to provide specific details about the decline and offer guidance on resolving the matter.
Payment declines can occur for various reasons, such as insufficient funds, an expired card, or a temporary technical glitch.
To ensure a smooth shopping experience, we recommend double-checking the card details entered, ensuring sufficient funds are available, and verifying that the card has not expired.
If you have already taken these steps and the issue persists, we kindly suggest contacting your bank or financial institution for further assistance. They will be able to provide specific details about the decline and offer guidance on resolving the matter.
If you are denied by the doctor and/or mental health provider for any reason, we are so sorry for the inconvenience! You will be provided a full 100% money back refund on your ESA request, and we'll even cover the full cost of doctor and/or mental health provider evaluation fee on your behalf.
If your ESA order has already been approved and you are seeking a refund within 30 days of your purchase, you may be eligible for a full refund on your ESA documents, but we'd love the opportunity to make it right for you. We aim to make every pet lover’s experience with Support Pets the best it can be, but if we came up short, we sincerely apologize. We would love to hear why and fix it, FAST.
If you’re willing to let us know how we went wrong, please provide the information below. We’ll send your message directly to a Manager who is empowered to do whatever it takes to make it right.
If your ESA order has already been approved and you are seeking a refund within 30 days of your purchase, you may be eligible for a full refund on your ESA documents, but we'd love the opportunity to make it right for you. We aim to make every pet lover’s experience with Support Pets the best it can be, but if we came up short, we sincerely apologize. We would love to hear why and fix it, FAST.
If you’re willing to let us know how we went wrong, please provide the information below. We’ll send your message directly to a Manager who is empowered to do whatever it takes to make it right.
Need more help? Click here to easily contact our Customer Support team.
Support Pets helps your dog or cat to be recognized as an Emotional Support Animal (ESA) when needed as a reasonable accommodation for a substantially limiting emotional disorder. "Official ESA®" is a registered trademark of Support Pets for branding purposes, which does not imply any endorsement, approval, or necessity by any government entity; nor are the company's products or services required by law or affiliated with any government entity. Under current applicable federal law, regulations, and guidance, pets legally qualify as emotional support animals (ESA) only for persons who have an impairment substantially limiting one or more major life activities and who need an ESA for their disability (not including impairments due to the current illegal use of drugs). For purposes of reasonable accommodations in terms of housing, waivers of no-pet policies and pet fees are only legally required for individuals who have qualifying disabilities. Many states, including Pennsylvania and others, make it a criminal offense punishable by significant fines to falsely or fraudulent misrepresent the need for a service or emotional support animal in connection with seeking reasonable accommodations in terms of housing.
